This is a template policy provided as a starting point. It is not legal advice — refund and consumer-protection law varies significantly by country. Please have this reviewed by a qualified lawyer before relying on it commercially.

1. What's Free

The following are always free, with no credits required:

• Creating and editing unlimited draft resumes
• Using any of our resume templates
• Switching templates at any time
• Real-time ATS scoring
• Browsing resume examples by industry

2. What Uses Credits

Credits from your wallet are spent on:

• PDF downloads
• AI writing assistance (summaries, bullet point rewrites, etc.)
• Job description optimization
• Cover letter generation
• LinkedIn profile optimization
• Importing a resume from an uploaded file (AI-parsed)

Current credit costs for each feature are always shown before you use it, and on our Pricing page. Costs are set by us and may change over time; any change applies going forward, not retroactively to credits you've already spent.

3. Buying Credits

Credits are purchased in packs via Cashfree (India, INR) or PayPal (international, USD). Credits never expire and there are no subscriptions or auto-renewals — you only pay when you choose to buy more.

4. Failed AI Requests Are Automatically Refunded

If an AI-powered feature fails to generate a result (for example, due to a temporary service outage), the credits charged for that specific request are automatically refunded to your wallet — you don't need to contact us for this.

5. Refund Eligibility

Because credits are consumed only when you actively use a feature, our general policy is:

• Unused credits: if you purchased credits and haven't used them, you may request a refund within 7 days of purchase, minus any payment processing fees already incurred.
• Used credits: credits already spent on a completed AI generation, download, or optimization are not refundable, since the service was delivered — except where the feature failed to work as described (see Section 4, or contact support for a manual review).
• Accidental duplicate purchases: contact us within 48 hours and we'll refund the duplicate charge.

6. How to Request a Refund

Email billing@quickresume.xyz with your account email and transaction details. We aim to respond within 3 business days. Approved refunds are issued back to your original payment method via Cashfree or PayPal, and may take 5–10 business days to appear depending on your bank or card issuer.

7. Payment Processor Policies

Payments are processed by Cashfree and PayPal, and are subject to their own terms and dispute-resolution processes in addition to this policy. We do not store your full payment card, UPI, or bank account details.

8. Coupons & Promotions

Promotional credits from coupon codes are non-transferable, may have expiry dates or usage limits as specified at the time of redemption, and are not refundable or convertible to cash.

9. Changes to This Policy

We may update this policy from time to time. We'll update the "Last updated" date above when changes are made. Changes do not retroactively affect credits already purchased under a prior version of this policy.

10. Contact

Questions about billing, credits, or refunds? Reach us at billing@quickresume.xyz.